Many organisations require a control room to centralise the security processes, sensor feeds and technology to ultimately ensure the security and safety of their operations. The technological advances in the last 5 years coupled with the ever-increasing prevalence of AI driven detection systems have forever altered the level of sensor data available in control rooms. That said, the level of technical investment doesn’t automatically translate to a more mature or efficient operation.

RCAS and our key strategic partner Nenova, spend most of our time working on, in or around client control rooms. Our goal is to deliver 24/7, fully operational security control rooms equipped with state-of-the-art equipment, advanced technology, optimized processes and highly trained staff. The result is a proactive system based on cutting-edge technology and appropriate pre-defined processes and automation. When led by well trained and agile supervisors and staff, the holistic control room entity mitigates most security and safety threats to the business.

We typically start a client project with our control room scan process that evaluates the capabilities of your operation through three critical lenses: people, processes, and technology. We measure these factors against the desired business outcomes of your control room. Specifically, we assess whether:

• Operators are equipped with the right software, hardware, processes, and training.
• Systems in the control room align with operational and business and business objectives.
• Processes, technology, management and staff work together seamlessly to maximize efficiency.

The control room scan is conducted in two phases:

1. Current State Assessment: We map out your existing control room to understand its current capabilities.
2. Future State Design: We design a roadmap for the holistic transition of your control room.

This roadmap clearly identifies the equipment and adjustments recommended to transform your current control room into the technology-driven, process-based control room that you and your clients deserve. Project management services are available to produce a turn-key solution.

Our approach is industry agnostic, yet the process is often easier to visualise within the context of a specific industry. Let’s turn our focus to a burgeoning area of focus for us: gaming.

Casinos in the United States lose millions of dollars annually due to well-organized scam artists who cheat them out of large sums. These groups are highly trained, operate discreetly, and can target any casino at any time, making detection incredibly challenging. The traditional approach to combat this involves hiring individuals with insider knowledge of such schemes – sometimes former cheaters turned consultants. However, these experts are rare and expensive.

What if a casino could solve this problem by combining the casino’s proven processes with advanced software, hardware, protocols, and ensuring the right expertise is in a centralized control room? That’s where we come in. Our control room scan assesses your casino’s readiness to tackle fraud effectively.

RCAS and Nenova are committed to helping casinos transition to a new model of security and safety. This model integrates cutting-edge processes, technology, and human expertise to create advanced control rooms capable of detecting fraud more effectively. By combining our strengths—RCAS’s expertise in control room operations, leadership and crisis management with Nenova’s technical and process knowledge—we offer a comprehensive solution for combating casino fraud.

Our approach emphasizes the synergy between technology and insights from fraud detection specialists. We not only implement the tools needed to detect cheating but also ensure robust protocols are in place to respond swiftly and effectively to any potential threats.

From Traditional to Information-Driven Security Control Rooms

Transforming a traditional security control room into an information-driven hub is more than a technical upgrade—it’s a strategic shift. The security control room becomes the casino’s central command center, integrating existing hardware and systems to direct security personnel efficiently. In this model, the control room coordinates all aspects of security, from mobile surveillance and tactical investigations to alarm management, ensuring seamless operations. Although many senior security executives believe that their control rooms already do this, most are amazed at what the control room scan discovers for them.

The unique positioning of the security control room enables it to oversee all safety and security processes, leveraging both real-time information and a deep understanding of customer operations.

How It Works

In a state-of-the-art security control room: All alarm notifications are centralized and processed according to established workflows.

• Verified fraud alarms immediately trigger the appropriate protocol and activate security services.
• Processes are prioritized based on their impact to your business, building types (casino, hotel, office, etc.), and the time of day or week.

Using data from subsystems and a Physical Security Information Management (PSIM) system, we identify trends, reduce false positives, and deploy intelligent software for tasks such as monitoring surveillance footage or managing building systems remotely.

Key Benefits for Casinos

• Proactive Fraud Detection: Using an information-driven approach, potential threats are identified and investigated early and addressed immediately.
• Optimized Security Processes: Streamlined processes lead to more efficient and effective security measures.
• Peace of Mind: With a centralized control room managing all security and safety aspects, casino operators can focus on their core business activities.

The Outcome

By aligning people, processes, and technology, we create a control room that proactively manages fraud detection. This risk-driven approach ensures that every notification is handled effectively, allowing casinos to operate with greater security and confidence.